Privacy Policy
Effective November 8, 2026
This policy explains how RoboCommerce ("we," "us") collects, uses, and shares personal information when you visit robocommerce.ai, ask about or book a robot rental, submit a form in one of our Facebook or Instagram ads, or sign up for company updates.
Information we collect
Information you give us. Depending on how you contact us, this may include:
- Your name, email address, and phone number.
- Event details such as the date, start time, time zone, number of rental days, delivery ZIP code, location, type of occasion, and any notes you share.
- Messages you send us by email or through our forms.
Ad forms on Facebook and Instagram. When you submit a form in one of our ads, Meta sends us the answers you provide. Some fields, such as your name, email, or phone number, may be prefilled from your Meta profile, and you can edit them before you submit. Meta's own handling of your information is described in Meta's Privacy Policy.
Payments. Rental payments are processed by Stripe. You enter card details on Stripe's checkout page, not on our website, and we do not receive or store your full card number. We receive payment status, the amount, and the booking details you provided.
Information collected automatically. Like most websites, we and our providers collect device and usage information such as your IP address, browser type, pages visited, referring website, and ad interactions. We use cookies and similar technologies, including advertising tags from Google and Meta, to measure whether our ads lead to inquiries or bookings and to show our ads to interested people.
How we use information
- To respond to inquiries, check availability, plan delivery, and provide and support your rental.
- To process payments and refunds and keep business records.
- To contact you about your request by email or phone.
- To send company updates if you subscribe. You can unsubscribe at any time using the link in any update.
- To measure and improve our website, services, and advertising.
- To protect against fraud and misuse, and to comply with legal obligations.
If you give us your phone number, we use it to contact you about your rental request. We will not send you automated marketing text messages unless you separately agree to receive them.
How we share information
We share personal information only as needed to run our business:
- Service providers that work on our behalf, such as Stripe (payments), Netlify (website hosting and forms), beehiiv (company updates), and email providers.
- Advertising and measurement partners, such as Meta and Google, which receive information through their ad tools and tags.
- Delivery and event partners, when needed to fulfill your rental.
- Legal and safety reasons, when required by law or to protect rights, property, or safety, and in connection with a merger, sale, or other business transfer.
We do not sell personal information for money. Some state laws treat the use of advertising tags as "selling" or "sharing" personal information for targeted advertising. To opt out, email us or turn on Global Privacy Control in your browser, and we will honor the signal for that browser.
How long we keep information
We keep information for as long as needed to respond to you, provide your rental, and meet tax, accounting, and legal requirements, and then delete or de-identify it.
Your choices and rights
You can ask us to access, correct, or delete your personal information, or to stop contacting you, by emailing the address below. Depending on where you live, you may have additional rights under state law, and you may appeal if we decline your request. We will not discriminate against you for exercising these rights. We may need to verify your identity before acting on a request.
Children
Our services are intended for adults and are not directed to children under 13. Bookings must be made by an adult. We do not knowingly collect personal information from children under 13.
Security
We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and change the effective date above.
Contact us
For privacy questions or requests, email invest@robocommerce.ai with "Privacy request" in the subject line.